Geek Swagger.
That takes care of that.
Well I sent my macbook in for repair since Apple saw it fit to brick my superdrive with their firmware update, and I'm now posting this from the very same macbook that was broken just one week ago. Overall I'm extremely impressed with Apple's handling of the issue.
I called Apple Wednesday night of last week to have my macbook fixed and I was only on hold for about 10 minutes before I spoke to a nice English bloke who helped me out quickly. I was maybe on the phone with him for 15 minutes after which he let me know that a box would be sent to my house to be shipped off for repair. He said that the repairs could take up to 10 days but generally don't take quite that long. To say the least I was skeptical. This is Apple we're talking about, a huge company that, despite their supposed devotion to customer service, would probably be slow to solve my problem.
The next day I received the box for my macbook, and last Friday I sent it back down via a DHL pickup. Then, just yesterday, I was surprised to see my Macbook was back already. It took a total of 6 days from the day I talked to customer service for them to return my repaired machine to me. So all in all I have to say that even though it was technically their fault the drive broke I'm satisfied with the experience. Apple really does have great customer service and I didn't have to spend a nickel.
Yesterday I installed the 2 gigs of RAM and 160 gig hard drive. After that I re-installed OS X and everything is running great right now. I have most of my previous applications back, iTunes is rocking, and for the most part I'm good to go on the OS X side. I still have to install Windows and get it up to speed but other than that I'm just enjoying the additional speed and hard drive space. The macbook is really easy to upgrade and I had everything installed in about 5 minutes.
Currently Listening To: Brad Sucks - Making Me Nervous
Currently Playing: Resident Evil 4, TQIT, Gears
| Print article | This entry was posted by dmkemick on July 18, 2007 at 5:26 pm, and is filed under Apple. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site. |